New South Wales

Police and FACS issue warning after fake caseworker visit

Police and Family and Community Services (FACS) are issuing a warning to the public after a Queanbeyan family was visited by two people claiming to be FACS caseworkers.

About 4pm on Friday 9 February 2018, a man and a woman attended a home in Karabar, near Queanbeyan and spoke to a mother who was home with two babies.

Police were told the man and woman claimed to be FACS caseworkers and produced what appeared to be an identity card. They stated they were there to check on the welfare of the children.

The mother stated the children were asleep and told the pair she could call them to return when they woke, however the pair stated they would wait.

A short time later the mother presented the children to the pair in the lounge room. After checking the children and their bedroom, the pair left the home.

The woman became suspicious of the visit and contacted Queanbeyan FACS who confirmed they had no record of the visit from any of their caseworkers and the matter was reported to police.

Investigators from Monaro Local Area Command have commenced inquiries into the incident and are appealing for anyone with information to contact them.

Monaro Local Area Command Crime Manager, Detective Chief Inspector Neil Grey said while there have been no other reports of a similar incident, the visit is disturbing as the family have no known interaction with FACS or police.

“If in doubt of a government worker’s identity, members of the public should ask to see their identification. FACS have confirmed that all caseworkers in the Southern District carry photo ID with their name, job title and FACS logo and will always present this when visiting a family.

“If still in doubt, contact the agency involved or contact police who will attend and verify their bona fides, said Det Chief Insp Grey.

Inquiries are continuing.

Police are urging anyone with information in relation to this incident to call Crime Stoppers on 1800 333 000 or use the Crime Stoppers online reporting page:

Information you provide will be treated in the strictest of confidence. We remind people they should not report crime information via social media pages.

Source: NSW Police